Toshiba Corp boss Hisao Tanaka's face says it all when he apologises for the accounting scandal. Photo: AFPToshiba Corp boss Hisao Tanaka's face says it all when he apologises for the accounting scandal. Photo: AFP
Toshiba Corp boss Hisao Tanaka's face says it all when he apologises for the accounting scandal. Photo: AFP

Say sorry like you mean it or pay the price, survey on CEOs finds

Bosses who put on a brave face or smile during an apology can do harm to firms' bottom lines

Toshiba Corp boss Hisao Tanaka's face says it all when he apologises for the accounting scandal. Photo: AFPToshiba Corp boss Hisao Tanaka's face says it all when he apologises for the accounting scandal. Photo: AFP
Toshiba Corp boss Hisao Tanaka's face says it all when he apologises for the accounting scandal. Photo: AFP
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