United Airlines has adopted a new policy on booking its own flight crews on to its planes after the airline was ridiculed on social media after the forced removal of a paying passenger from an overbooked flight. Photo: AFP
Richard Harris
Opinion

Opinion

Macroscope by Richard Harris

United Airlines’ boss Oscar Munoz should have followed this four-point checklist

‘After years of experience of delicate situations, I came to realise that it is almost 100 per cent better to tell the whole truth’

TOP PICKS

United Airlines has adopted a new policy on booking its own flight crews on to its planes after the airline was ridiculed on social media after the forced removal of a paying passenger from an overbooked flight. Photo: AFP
READ FULL ARTICLE