Demonstrators protest United Airlines at O'Hare International Airport on April 11, 2017 in Chicago, Illinois. The protest was in response to airport police officers physically removing passenger Dr. David Dao from his seat and dragging him off the air plane, after he was requested to give up his seat for United Airline crew members on a flight from Chicago to Louisville in Kentucky. Photo: AFP
Stephen Vines
Opinion

Opinion

The View by Stephen Vines

Opinion: There is life after a scandal for the atoning miscreant

As corporate misdemeanours have shown time and again, customers are willing to forgive and forget if they see visible, quantifiable change after a scandal. They demand that those in charge take responsibility.

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Demonstrators protest United Airlines at O'Hare International Airport on April 11, 2017 in Chicago, Illinois. The protest was in response to airport police officers physically removing passenger Dr. David Dao from his seat and dragging him off the air plane, after he was requested to give up his seat for United Airline crew members on a flight from Chicago to Louisville in Kentucky. Photo: AFP
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