Industry players said demand for mystery shopping was rising in Hong Kong as more companies look to improving their service quality. Photo Getty/iStock

Demand for mystery shoppers rises as banks, shops want better service quality

Name: SCMP
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Industry players say a rising number of financial firms use mystery shoppers to ensure that their staff comply with regulatory requirements

Topic | Consumers

Enoch Yiu

Published: 5:30pm, 5 Oct, 2017

Updated: 4:14pm, 26 Jan, 2018

Industry players said demand for mystery shopping was rising in Hong Kong as more companies look to improving their service quality. Photo Getty/iStock

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Enoch Yiu

Enoch joined the Post as a business reporter in 1996. Before that, she worked at a Chinese daily newspaper for four years. She is author of two books: 'They Mean Business: 50 exclusive interviews with Hong Kong top executives' and 'Serving with Passion: stories of established catering brands in Hong Kong'.