Industry players said demand for mystery shopping was rising in Hong Kong as more companies look to improving their service quality. Photo Getty/iStock
Industry players said demand for mystery shopping was rising in Hong Kong as more companies look to improving their service quality. Photo Getty/iStock
Consumers

Demand for mystery shoppers rises as banks, shops want better service quality

Industry players say a rising number of financial firms use mystery shoppers to ensure that their staff comply with regulatory requirements

Industry players said demand for mystery shopping was rising in Hong Kong as more companies look to improving their service quality. Photo Getty/iStock
Industry players said demand for mystery shopping was rising in Hong Kong as more companies look to improving their service quality. Photo Getty/iStock
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