Industry players said demand for mystery shopping was rising in Hong Kong as more companies look to improving their service quality. Photo Getty/iStock

Demand for mystery shoppers rises as banks, shops want better service quality

Industry players say a rising number of financial firms use mystery shoppers to ensure that their staff comply with regulatory requirements

Topic |   Consumers

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Industry players said demand for mystery shopping was rising in Hong Kong as more companies look to improving their service quality. Photo Getty/iStock
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