More than 80 per cent of ICBC’s total network in China has undergone a ‘go smart’ revamp. Photo: Reuters

Get smarter – tellers must adapt as Chinese customers embrace digital banking services

Bank staff must embark on new roles to generate more value for customers and banks, analysts say

Topic |   Banking & Finance

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More than 80 per cent of ICBC’s total network in China has undergone a ‘go smart’ revamp. Photo: Reuters
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