Hundreds of KFC outlets remained shut in Britain on February 21 because of a supply crisis, leaving fans craving a fix of deep-fried chicken. The shortages prompted online mockery and disbelief aimed at the US fast-food giant. Photo: AFP
Stephen Vines
Opinion

Opinion

The View by Stephen Vines

Everybody makes mistakes, but a deft touch can make it quickly go away. KFC is a case in point

When KFC ran out of chicken at more than two thirds of its outlets in the UK recently, it quickly acknowledged its failure and applied a light touch to diffuse the situation

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Hundreds of KFC outlets remained shut in Britain on February 21 because of a supply crisis, leaving fans craving a fix of deep-fried chicken. The shortages prompted online mockery and disbelief aimed at the US fast-food giant. Photo: AFP
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