The mystery shopper was not allowed to complete a risk questionnaire at the bank until she opened a Citi account. Photo: AFPThe mystery shopper was not allowed to complete a risk questionnaire at the bank until she opened a Citi account. Photo: AFP
The mystery shopper was not allowed to complete a risk questionnaire at the bank until she opened a Citi account. Photo: AFP

Bank navigates wrong path with insurance bias

Citi offers expensive product and an insurance plan, but the adviser did point out high charges

The mystery shopper was not allowed to complete a risk questionnaire at the bank until she opened a Citi account. Photo: AFPThe mystery shopper was not allowed to complete a risk questionnaire at the bank until she opened a Citi account. Photo: AFP
The mystery shopper was not allowed to complete a risk questionnaire at the bank until she opened a Citi account. Photo: AFP
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