Fight discrimination that robs Hong Kong's ethnic minorities of a sense of belonging

Today is the International Day for the Elimination of Racial Discrimination, observed around the world annually to raise awareness on combating racism. Indeed, as we enter the 50th year, since this day was first proclaimed in 1966, it is worth taking stock of our progress in Hong Kong.

There has been much dialogue on the need for adequate support to enable ethnic minorities to learn Chinese as a second or third language, without which their long-term job prospects will remain limited. In recognition of this, the Equal Opportunities Commission has named the issue one of our priority work areas over the next few years.

But a less-discussed, though no less pervasive, problem is the difficulties facing many ethnic minorities in accessing vital services in their everyday life, from housing to banking and health care. In fact, since the Race Discrimination Ordinance came into effect in 2009, the majority of the complaints the commission has received under this law have been related to the provision of goods, facilities and services.

Adequate housing is one of the most fundamental needs for a person. Yet for many from the ethnic minority communities, especially those who do not read and write Chinese or English fluently, finding a home continues to be a persistent concern, as applications for public rental housing must be made in writing. The language barrier also presents an issue as notices in buildings are sometimes provided in Chinese only, causing those ethnic minority tenants to be left out on essential information.

Those renting private flats also face significant hurdles. In a 2012 study we commissioned, South Asian respondents reported that property agents refused to help them, discouraged them from looking, or offered only options that are less desirable to others. We have been informed of instances where the landlord pulled the offer or raised the price unreasonably after finding out that the prospective tenant was from an ethnic minority group. And leasing contracts are sometimes provided in Chinese only.

Foreign domestic workers have also reported facing discrimination in their housing estates, such as not being permitted to use the building's facilities, including the clubhouse or the swimming pool, even if they have a resident's card and are accompanying family members who are in their care.

Another frequently heard concern is related to banking services. Recently, there has been some media attention on the fact that many ethnic minorities are refused when trying to open bank accounts or applying for a credit card. They are often asked to provide more documentary evidence or subjected to more extensive questioning about their intent and background. The approval process can also take longer.