Less than two weeks after United Airlines prompted a public relations crisis for dragging a passenger from his seat on an overbooked flight, rival American Airlines is trying to tamp down its own controversy. Photo: AFP

Airline industry shooting itself in foot with bad PR

As the experiences of United Airlines and American Airlines show, a better balance needs to be struck between the interests of shareholders and passengers

Topic |   American Airlines

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Less than two weeks after United Airlines prompted a public relations crisis for dragging a passenger from his seat on an overbooked flight, rival American Airlines is trying to tamp down its own controversy. Photo: AFP
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