Chief Executive Carrie Lam speaks to the press on July 3. Lam’s impatience with a reporter’s question last Tuesday raised eyebrows, but before the row escalated further, she offered an apology that very night. Photo: Jonathan Wong

What Carrie Lam could teach the MTR about the art of saying sorry

Alice Wu says while the MTR Corp and its chief have been unapologetic over the shoddy construction work and inadequate quality control in some of its projects, Hong Kong’s chief executive is setting an example with her genuine apology

Topic |   Carrie Lam

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Chief Executive Carrie Lam speaks to the press on July 3. Lam’s impatience with a reporter’s question last Tuesday raised eyebrows, but before the row escalated further, she offered an apology that very night. Photo: Jonathan Wong
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