Hong Kong Airport Authority is trying to ensure bags arrive on time

PUBLISHED : Monday, 27 November, 2017, 4:03pm
UPDATED : Monday, 27 November, 2017, 10:25pm

I refer to previous letters about baggage delivery for arriving aircraft at Hong Kong International Airport (HKIA).

First and foremost, the Airport Authority Hong Kong offers its apologies to those who have been inconvenienced by any delays.

I would like to provide an update on the enhancement measures aimed at ensuring high service standards for baggage delivery.

The authority has performance indicators for ramp handling operators at the airport which stipulate that the first piece of baggage should be loaded onto the baggage reclaim carousel within 20 minutes after the arriving aircraft has parked, and the last piece should be loaded within 40 minutes.

While operators meet these indicators for most flights, there have been some instances of underperformance. We are keenly aware that, given the volume of traffic at HKIA, even modest levels of underperformance could inconvenience a significant number of passengers.

While we have requested that airlines work closely with their contracted operators to improve performance, we have also introduced a series of enhancement measures. For example, the authority has formed its own dedicated team to monitor performance around the clock. This team works closely with operators to attend immediately to any issues affecting the delivery process.

We also continue to invest in infrastructure: a new high-speed transportation system automating the delivery of arrival baggage from the midfield area is expected to be in operation by the second quarter of 2019.

In addition, the authority has placed orders for a central pool of equipment which will be installed at parking stands for individual operators’ use for baggage loading or unloading.

The central pool will help ensure that there is enough equipment at each parking stand for operators to serve airlines and reduce delay in delivery caused by busy road traffic at the apron.

As always, we will continue to work with operators and spare no effort to ensure high service standards.

Steven Yiu, general manager, airfield, Airport Authority Hong Kong