MTR needs constructive feedback to improve, not a litany of complaints from Hongkongers
The MTR has always been recognised as the most convenient transport option not only because of its short waiting time, but also because it covers a huge breadth of our busy financial centre. Students also benefit from the discounts that the MTR offers them.
While there’s nothing wrong with pointing out mistakes, most people’s attitude is not on the right track. There is no denying that the MTR management is responsible for fixing the problem. However, we all make mistakes, don’t we? And when we do, however big or small the error, we yearn for forgiveness and understanding.
Watch: Severe delays hit Hong Kong MTR
For instance, the company could consider adjusting the time-frame for conducting system upgrades to minimise errors occurring during peak hours. Although mistakes are understandable, repeated errors are unacceptable.
Hongkongers have a fast-paced lifestyle, which is why we often lose our patience and do not show understanding. It is easy to criticise, but it is far more beautiful to take a step back and be more tolerant.
Tang Pui-ying, Tsz Wan Shan