Given the multitude of things that can affect a person at any one time, such as distractions, emotions, workload and fatigue, it is impossible to expect hospitals to flourish based on individual excellence and flawlessness. Photo: Felix Wong

For a better Hong Kong hospital system, change the culture of blame when things go wrong

  • Research shows that finger-pointing promotes a tendency to conceal mistakes and spread gossip, and creates a reluctance to take up responsibility
  • Mature societies value accountability, but on the understanding that human error is inevitable
Topic |   Hong Kong health care and hospitals

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Given the multitude of things that can affect a person at any one time, such as distractions, emotions, workload and fatigue, it is impossible to expect hospitals to flourish based on individual excellence and flawlessness. Photo: Felix Wong
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