EditorialSpread of fake news worsens an already bad public health crisis

Unlike in 2003, when confirmation of the severe acute respiratory syndrome (Sars) outbreak was preceded by weeks of speculation, the spread of the new coronavirus is being closely followed in the news and on social media. Unfortunately, there are more online rumours this time, which makes the war against the deadly disease even more challenging. Officials must be more forthcoming and transparent about their policies and measures to dispel allegations and misunderstandings; the public, meanwhile, should stay calm and avoid sharing what may turn out to be fake news.

That there have been no fewer than 11 government clarifications in nine days underlines the severity of the matter. But they may not travel as far and fast as the rumours, some of which may be deliberate acts of disinformation to undermine the government’s authority. Take the decision against a complete lockdown of the border with the mainland. There were online posts claiming Chief Executive Carrie Lam Cheng Yuet-ngor was helping the mainland relieve its medical burden by allowing people to seek free treatment in Hong Kong.

In another viral post, the authorities were accused of banning the import of face masks and other sensitive items because of the months-long anti-government protests. It turned out to be a case of online shopping with delays in delivery. But the damage is more than just to the confidence in the government amid an escalating public health crisis. The situation becomes more difficult to handle when rumours lead to panic and irrational behaviour, as shown in the frantic buying of face masks and disinfectants.

Like viruses know no boundaries, fake news corrupts sanity and breeds panic and distrust. Failure to disseminate accurate and authoritative information in a timely manner only expedites the contagion. The problem is further compounded by indecisive government actions in curbing the spread of the coronavirus, leaving much room for speculation and, in some cases, malicious lies. But the speed with which fake news circulates shows that the issues in question resonate with grave concerns among the public. Deliberate or not, false information can only be countered by news from credible sources.

Ultimately, officials must strive to tackle the situation with more timely and decisive measures. The public would not be so worried and indiscriminately share what they come across online had officials been doing a good job. Unlike on the mainland, where there are legal sanctions against those fabricating false claims, Hong Kong has respect for the free flow of information. That makes responsible use of social media even more essential in times of a health crisis. Fake news only fuels panic. We need to be alert, not alarmed.