A man tries out a Chinese traditional medicine treatment using robotic arms at the China International Fair for Trade in Services in Beijing on September 6. AI-driven automation will transform almost every service job in some way, but they will replace very few because there’s always something that “globotics” can’t do. Photo: AFP A man tries out a Chinese traditional medicine treatment using robotic arms at the China International Fair for Trade in Services in Beijing on September 6. AI-driven automation will transform almost every service job in some way, but they will replace very few because there’s always something that “globotics” can’t do. Photo: AFP
A man tries out a Chinese traditional medicine treatment using robotic arms at the China International Fair for Trade in Services in Beijing on September 6. AI-driven automation will transform almost every service job in some way, but they will replace very few because there’s always something that “globotics” can’t do. Photo: AFP
Richard Baldwin
Opinion

Opinion

The View by Richard Baldwin

Why service industry workers should embrace, not fear, the AI-driven digital revolution

  • While digital technology is driving job displacement, human ingenuity is driving job creation. But new jobs may not appear as fast as old ones disappear
  • Workers will be safe if they are flexible, machines cannot gather a large data set about their role, or they have jobs that cannot be done remotely

A man tries out a Chinese traditional medicine treatment using robotic arms at the China International Fair for Trade in Services in Beijing on September 6. AI-driven automation will transform almost every service job in some way, but they will replace very few because there’s always something that “globotics” can’t do. Photo: AFP A man tries out a Chinese traditional medicine treatment using robotic arms at the China International Fair for Trade in Services in Beijing on September 6. AI-driven automation will transform almost every service job in some way, but they will replace very few because there’s always something that “globotics” can’t do. Photo: AFP
A man tries out a Chinese traditional medicine treatment using robotic arms at the China International Fair for Trade in Services in Beijing on September 6. AI-driven automation will transform almost every service job in some way, but they will replace very few because there’s always something that “globotics” can’t do. Photo: AFP
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Richard Baldwin

Richard Baldwin

Richard Baldwin has been professor of international economics at the Graduate Institute, Geneva since 1991, and editor-in-chief of Vox since he founded it in June 2007. He was president/director of CEPR (2014-2018), and a visiting professor at Oxford (2012-2015), and MIT (2003). In terms of government service, he was a senior staff economist for the President’s Council of Economic Advisors in the Bush Administration (1990-1991) on leave from Columbia University Business School where he was associate professor.