
Covid-19 crisis a chance to bring more of Asia’s elderly into the digital age
- The pandemic has shown how technology can help fight the virus, sustain daily life, support business continuity and keep people socially connected
- As societies across the Asia-Pacific rebuild, they must integrate ICT into policies affecting older people
The growing number and share of older people in Asia and the Pacific, thanks to declining fertility and increasing longevity, is the result of advances in social and economic development.
This demographic transition is taking place against the backdrop of the accelerating Fourth Industrial Revolution. But Covid-19 has exacerbated the suffering of older people in vulnerable situations and demonstrated the fragility of this progress.
Asia and the Pacific is home to the largest number of older people in the world – and is rapidly ageing. When the 2030 Agenda for Sustainable Development was adopted in 2015, 8 per cent of the region’s total population was 65 or older. By 2030, it is projected that 12 per cent of the total population – one in eight people – will comprise older people.

Covid-19 has demonstrated how technology can help fight the spread of the virus, sustain daily life, support business continuity and keep people socially connected.
It has also shown that those who are excluded from the digital transformation, including older people, are at increased risk of being permanently left behind. Digital equity for all ages is, therefore, more important than ever.
The next few years provide an opportunity for Asia and the Pacific to build on its successes with regard to population ageing and rapid digital transformation, learn from the tragic consequences of the pandemic, and promote and strengthen the inclusion of older people in the digital world.
The 2022 fourth review and appraisal of the Madrid International Plan of Action on Ageing will help countries develop policies and action plans to achieve digital equity for all ages.
Among those policies, it is particularly important to promote digital literacy and narrow digital skills gaps of older people through tailored peer-to-peer or intergenerational training programmes. In the fast-changing digital environment, developing, strengthening and maintaining digital literacy requires a life-course approach.
Moreover, providing accessible, affordable and reliable internet connectivity for people of all ages must be a priority.
Expanding digital infrastructure, geographical coverage and digital inclusion of older people through targeted policies and programmes will improve access, enable greater social participation, empower older people, and enhance their ability to live independently.
As highlighted in the Madrid plan of action, technology can reduce health risks and promote cost-efficient access to health care for older people, for instance, through telemedicine or robotic surgery.

Assistive technology devices and solutions can support more and safer mobility for older people, especially those with disabilities or living alone. Social media platforms can promote social interaction and reduce social isolation and loneliness.
An ESCAP guidebook on using ICT to address the health care needs of older people documents good practices from around the region. It also includes policy recommendations and a checklist for policymakers to include ICT in policies affecting older people.
While older people are among the least digitally connected population groups, they are among the most vulnerable to cyberthreats. It is, therefore, critical to establish adequate safety measures, raise awareness, and teach older users to be cautious online.
Registration issues spark complaints over Hong Kong’s e-voucher process
As we commemorate the United Nations International Day of Older Persons, on October 1, let us remind ourselves that the risks and vulnerabilities experienced by older people during the pandemic are not new. Many in the region lack social protection such as access to universal health care and pensions.
The Covid-19 recovery is an opportunity to set the stage for a more inclusive, equitable and age-friendly society, anchored in human rights and guided by the promise of the 2030 agenda to leave no one behind.
Digital equity for all ages, highlighted in the 2030 agenda, goes beyond national interests. Greater digital cooperation by governments and stakeholders is instrumental for building back better.
At the regional and subregional levels, digital cooperation can be fruitfully leveraged to build a consensus and share good practices, lessons learned and policy recommendations. These, in turn, can supplement national-level policy and decision-making for the benefit of all age groups.
Armida Salsiah Alisjahbana is the United Nations Undersecretary General and executive secretary of the Economic and Social Commission for Asia and the Pacific (ESCAP)
