Lack of digital drive takes Hong Kong highway toll
- New electronic payment system for Hong Kong drivers has been delayed owing to complaints, lack of understanding and to avoid confusion
Yielding to complaints may be a sign of weak governance. But when transport officials abruptly put the brakes on a new electronic toll payment system amid a public backlash, it is more of a necessary step to avert wider chaos and confusion.
The setback underlines government inadequacies in policy implementation and the city’s inertia when it comes to embracing the digital revolution.
The HK$945 million (US$120 million) HKeToll system was meant to help speed up journeys by commuters and make Hong Kong a smarter city. Using remote sensors and online payment tools, it enables preregistered motorists to drive through paid tunnels and road links without stopping at toll booths.
But taxi and other commercial vehicle operators complained that the system was too complicated and failed to take into account the circumstances of their industries.
In hindsight, officials have given the scheme insufficient publicity and underestimated the complexities involved. Even though it was sounded out years ago, a formal announcement of the launch was not made until January 6.