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What has Samsung done with Viv, voice assistant more advanced than its Bixby?

As the South Korean giant shows off some cool new features of its assistant, little has been seen of Viv, the ‘global brain’ it bought in 2016

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The Samsung Galaxy S8 Black with Bixby Voice. Photo: courtesy of Samsung
The Washington Post

Samsung recently showed off its voice assistant Bixby, with cool features including image recognition. In a demo at the Note 8 launch event last month, a Samsung employee showed how he could ask Bixby to move a picture of pizza into his “food” folder.

That’s a pretty smart assistant, but whatever happened to its much talked-about Viv voice assistant? In 2016 the company bought Viv, which was pitched as a revolutionary “global brain” that would be able to place your pizza orders, manage your schedule and make dinner reservations without ever having to speak to a person. (It also happens to be made by the same people who created Siri.)

The move was hailed by industry insiders, who said Viv had shown off technology in demos that seemed very promising.

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Tim Baxter is Samsung’s president and chief executive in North America. Photo: David Paul Morris/Bloomberg
Tim Baxter is Samsung’s president and chief executive in North America. Photo: David Paul Morris/Bloomberg
Tim Baxter, Samsung’s president and chief executive in North America, said the company had been working on Bixby before it acquired Viv. He also said Viv brings different things to the table – and helps Samsung with its bigger ambitions for moving into the smart home and beyond.

So Bixby, it seems, is just the start for voice-controlled Samsung products. Viv specialises in work with services, such as social media, entertainment and others that are made by third parties, Baxter said.

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The Samsung Galaxy Note 8 has a dedicated button for the Bixby voice assistant. Photo: Washington Post
The Samsung Galaxy Note 8 has a dedicated button for the Bixby voice assistant. Photo: Washington Post
It’s a big ambition, and one that Samsung is arguably a little late in pursuing openly. Amazon and Google are currently the dominant players in the home assistant world, with Amazon scooping up 70 per cent of the voice-enabled speaker market, according to eMarketer. The retail giant is expected to keep command of that market for a while, thanks to its expanding line of Echo devices.

Samsung’s new personal digital assistant Bixby faces a few tough challenges

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