Tower Records in Tokyo's Shibuya neighbourhood. Photo: Shutterstock

How online giants lose ground in Japan to physical retail stores

  • Japanese customers love the more personal experience and greater customer service found in bricks-and-mortar stores
  • Global online retail sites such as Net-a-Porter have yet to find much success in Japan
Topic |   Retailing

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Tower Records in Tokyo's Shibuya neighbourhood. Photo: Shutterstock
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