Chanel, stung by backlash over US$825 advent calendar, says it will be ‘much more cautious’ with launching products

• The French luxury house is forced onto the defensive by a backlash over the contents of its sold-out advent calendar, which left some buyers disappointed
• One buyer’s video of her opening compartments containing stickers and a dust bag went viral. Chanel will be more cautious in future, its president says