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Samsung Electronics
LifestyleGadgets

Why Samsung had to delay the Galaxy Fold smartphone release

  • A number of review units lent to the media suffered several serious malfunctions
  • Screens started to malfunction within hours and after a day or two were totally useless

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A Twitter image by Bloomberg’s Mark Gurman of the broken screen on his Samsung Fold review device. Photo: Twitter/Mark Gurman
Bloomberg
Sales of the Samsung Galaxy Fold, a flashy US$1,980 device that unfolds from a smartphone into a small tablet, has been delayed in both the US and China after reports of screen malfunctions on review units that were loaned to several media organisations. The invitation-only preview of the device for the Hong Kong press, scheduled on April 23, was also postponed.

Problems with the Fold screen would be a deal breaker on their own. But the issues go deeper. As a phone, it’s not good enough. As a tablet, there are also too many drawbacks. As a combined device that can morph between the two, the Galaxy Fold is an intriguing sneak peek at what might be possible in the future of mobile computing – but probably not for years. 

The first Fold review model arrived on April 15. It was an exciting moment. In a world awash with black, shiny rectangles from Apple, Google and others, Samsung was at least trying something different. However, it quickly became apparent that compromises had been made.

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When using the phone in folded format, the device was thick and somewhat cumbersome – about the width of two regular smartphones.

An attendee holds a Samsung Galaxy Fold at an unveiling event in New York on April 15. Photo: Jeenah Moon/Bloomberg
An attendee holds a Samsung Galaxy Fold at an unveiling event in New York on April 15. Photo: Jeenah Moon/Bloomberg
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The 4.3-inch screen wasn’t useful for much beyond making and receiving calls; it’s too narrow for typing anything other than quick messages. The front display also looked odd compared with today’s full-screen phones, with very thick top and bottom bezels. Beyond that, the front glass seemed as durable as other smartphones. 

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