Advertisement
Advertisement
China technology
Get more with myNEWS
A personalised news feed of stories that matter to you
Learn more
China tech firms are getting into the elderly care market. Bi Fenghua, 66, uses a TV remote control to perform the video chat function provided by Lanchuang Network Technology's elderly care system. Photo: Reuters/Jason Lee

Cheap home care for the elderly: China tech makes inroads into emerging and fast growing market

  • China’s grey population of 250 million is expected to double by 2050 and tech companies are offering smart home solutions to elderly care
  • For US 15 cents a day, one tech firm gives users a webcam and TV, a voice assistant, an SOS system and links to telemedicine

Charging elderly clients just one yuan (US 15 cents) a day, little-known Lanchuang Network Technology has embarked on one of the most ambitious undertakings in aged care by a private sector firm in China.

Provided with a set-up box, a webcam paired with a TV set and “Xiaoyi”, a Siri-like voice assistant, customers gain access to telemedicine and an SOS system as well as paid-for services that include housekeeping and meal deliveries.

A small robot that can ring up a medical centre in response to verbal calls for help costs an extra two yuan per day.

Launched just four months ago, Lanchuang’s smart care system has already signed up 220,000 elderly clients in 16 cities. Half of the users are in Shandong province in eastern China where the company is based and which has a growing elderly population.

The elderly care service on Lanchuang Network Technology’s smart platform at its headquarters in Weifang, Shandong province, China. Photo: Reuters/Jason Lee

It is targeting as many as 1.5 million users this year, 12 million next year and 30 million in 2021, when it hopes to list on China’s new Nasdaq-style tech board.

The aim, however, is not to make money from its clients, some of whom get by on pensions as low as a few hundred yuan a month, but to take a cut from providers of offline services.

Doctor Cao Liangliang speaks with an elderly client via Lanchuang’s elderly care system at Zhuojing Healthcare Centre. Photo: Reuters/Jason Lee

“China’s market for elderly care is huge, but services in the industry are fragmented,” said chief executive Li Libo in an interview at his company’s headquarters in Weifang city. “Scattered on the ground are pearls,” Li, 47, said of the products and services available, adding it was his company’s aim to string them together.

Lanchuang, which is also working with China Mobile on a smartphone for seniors, is an example of attempts by entrepreneurs to provide comprehensive smart home care services for China’s vast number of elderly.

China has a quarter of a billion people aged 60 or over, and by 2050, that number is set to climb to almost half a billion, or 35 per cent of the population, according to government estimates.

An engineer tests a Xiaoyi robot which links the user to Lanchuang’s intelligent elderly care system, at the headquarters of Lanchuang Network Technology. Photo: Reuters/Jason Lee

Liu, 66, a native of Jinan, Shandong’s capital, knows how hard taking care of the elderly can be. In her mother’s final years, her urinary tract would get obstructed despite wearing a catheter and often in the middle of the night, to her daughter’s despair.

“If only I had been able to reach a doctor to help my mother, but doctors are not reachable 24 hours a day,” said Liu, who only gave her surname.

The retired accountant, who was unaware of tech products aimed at the elderly, now lives alone and is reluctant to trouble her own daughter and son-in-law.

Bi Fenghua, 66, and her daughter-in-law share a video conversation in Weifang, Shandong province, China. Photo: Reuters/Jason Lee

Care of ageing parents has traditionally fallen on the shoulders of children, but in modern China, where the one-child policy was abolished only in 2016, the son or daughter has to look after as many as four ageing people including in-laws. Often, children have moved to cities far away for work.

Retirement and nursing homes are on the rise, but are too pricey for most families and largely perceived as riddled with abuse. Three-quarters of old people prefer to live out their days at home, official surveys show.

While Beijing has been eager to establish a policy framework for a formal aged care system, local governments have been reluctant to support aged care services which they see as luxuries or just too much work.

Lanchuang Network Technology’s call centre service. Photo: Reuters/Jason Lee

But change is afoot. In April, Beijing issued a detailed policy document outlining services to be developed for the sector, including smart technology and financial support.

The central government provided almost 22 million yuan in subsidies for Lanchuang’s smart platform and the Shandong provincial government has given three million yuan.

That level of encouragement is a far cry from a decade ago when entrepreneurs consistently met with local resistance.

An elderly client uses a TV remote controller with an SOS function provided by Lanchuang's elderly care system. Photo: Reuters/Jason Lee

“Why are you doing this? What has this got to do with me?” said US entrepreneur Wang Jie, 59, as he recalled sceptical looks when he sounded out local authorities in China about trials of motion sensors at people’s homes.

Wang had to go to Canada for his trials. When he returned to Beijing in late 2013 to kick-start a venture, Wang had to convince local authorities, district by district, of the virtues of his sensors – which help family members monitor activity levels of elderly people via an app but are not as intrusive as cameras.

Wang, who sits on the National Advisory Committee on Smart Elderly Care, has since managed to make inroads into two Beijing districts, with talks underway with three others.

The two districts have helped Wang identify high-risk individuals, typically those aged 70 and above, who live alone and might be willing to use his sensors.

His firm, Beijing eCare Smart Tech, has sold several hundred sets of sensors in Beijing so far this year under three-year contracts with community organisations. Wang’s company also helps train grass roots emergency response crews as part of the deal. Households pay nothing.

“If an elderly person dies and the body is only discovered after three days, this creates negative publicity for the local government, publicity that it wants to avoid,” Wang said.

Entrepreneurs in other greying economies such as the United States, Britain and South Korea have similarly seized on opportunities in the sector, touting technologies from voice recognition for home appliances to robot companions for lonely old people.

In Weifang, Zhuojing Healthcare Centre, one of 147 community medical service providers connected to the Lanchuang network, said it has only receives one or two calls through the system a day.

On a recent visit organised by Lanchuang to the homes of two elderly clients in Weifang, both said they use the platform mainly for video chats with family.

Zhao Xi’e, 55, said she uses it to talk to her mother who lives nearby.

Zhao Xi’e, 55, chats with her sister on Lanchuang’s elderly care system. Photo: Reuters/Jason Lee

Zhao’s shopping and food delivery panels on her TV display were greyed out, indicating zero service providers in her neighbourhood.

She was also unaware the red button on her handheld control had an SOS function. “Is that an on/off button?” she asked.

This article appeared in the South China Morning Post print edition as: Smart home tech makes inroads into elderly care market
Post