Illustration: Adolfo Arranz

How to break bad news: experts’ tips on softening the blow the best way

When receiving bad news, most people prefer a direct approach: no preamble, no sidestepping the issue to be dealt with, and no pretence at politeness – but a slight buffer can also help prepare the person for what is to come

Topic |   Health and wellness

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Illustration: Adolfo Arranz
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