Getting upgraded to business or even first class is the air travel dream, but is it possible if you are not a frequent flier with that airline? Photo: Alamy

How airlines decide who gets upgraded and what you can do to make it more likely to happen

Airlines say that they follow strict guidelines, choosing only loyal customers to reward, but some seasoned fliers say a big smile and a nice outfit can go a long way towards better food, service and legroom

Topic |   Asia Travel

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Getting upgraded to business or even first class is the air travel dream, but is it possible if you are not a frequent flier with that airline? Photo: Alamy
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