This Facebook footage shows a flight attendant in an angry confrontation with a male passenger after the attendant snatched a baby stroller from a female passenger. Photo: Facebook

Air rage: how airlines cope in social media age with unruly passengers and angry employees

Viral footage of misbehaving passengers and overreacting airline workers has prompted airlines to rethink the way they resolve conflicts. Airline employees are taking classes on how to de-escalate problems before they get out of control

Topic |   Aviation

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This Facebook footage shows a flight attendant in an angry confrontation with a male passenger after the attendant snatched a baby stroller from a female passenger. Photo: Facebook
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