Interns and staff at the Hotel Icon in Tsim Sha Tsui. The students bring creativity to the job, colleagues say, and guests appreciate their eagerness. Photo: Jonathan Wong

A Hong Kong tourism success story: teaching hotel the industry derided has spearheaded change and earned a top ranking

Hotel Icon, opened by Hong Kong Polytechnic University, is a test bed for hospitality innovation, a highly respected teaching facility, and among the best places to stay in Hong Kong – so why does city’s tourism industry largely ignore it?

Topic |   Luxury Hotels

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Interns and staff at the Hotel Icon in Tsim Sha Tsui. The students bring creativity to the job, colleagues say, and guests appreciate their eagerness. Photo: Jonathan Wong
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Stuart Heaver

Stuart Heaver

Originally from Kent, England, former Naval officer and entrepreneur, Stuart Heaver is a full-time freelance writer and features journalist living and working in Hong Kong. He loves his job, the sea and his family but not necessarily in that order.