What the concierge saw: 30 years of Hong Kong history, and a few tall tales, from a man with hospitality in his blood

• The chief concierge at the InterContinental hotel in Tsim Sha Tsui, Louis Baleros has seen it all over the past three decades
• From the Saudi royal who wanted to play video games at midnight on Chinese New Year’s Eve to facing down Sars, he relates the ups and downs of five-star life