Virgin Atlantic owes its survival, in part, to disgruntled passengers, who waited up to 120 days for a refund for their cancelled flights. Photo: Shutterstock Virgin Atlantic owes its survival, in part, to disgruntled passengers, who waited up to 120 days for a refund for their cancelled flights. Photo: Shutterstock
Virgin Atlantic owes its survival, in part, to disgruntled passengers, who waited up to 120 days for a refund for their cancelled flights. Photo: Shutterstock
Aviation

How passengers helped save Virgin Atlantic from crashing, and how they will make recovery difficult

  • With no bailout from the British government, Richard Branson’s airline has managed to stay solvent through the pandemic
  • Slow handling of refunds for cancelled flights gave Virgin some cash, but has also left it unpopular with passengers

Topic |   Aviation
Virgin Atlantic owes its survival, in part, to disgruntled passengers, who waited up to 120 days for a refund for their cancelled flights. Photo: Shutterstock Virgin Atlantic owes its survival, in part, to disgruntled passengers, who waited up to 120 days for a refund for their cancelled flights. Photo: Shutterstock
Virgin Atlantic owes its survival, in part, to disgruntled passengers, who waited up to 120 days for a refund for their cancelled flights. Photo: Shutterstock
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