When did validating a bank account get so complicated? Photo: Handout

How bank’s security questions left one user angry and helpless

When did validating an account get so complicated, wonders journalist, as he realises refusal to provide personal information can lead to his HSBC account being restricted

Topic |   Private banking

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When did validating a bank account get so complicated? Photo: Handout
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User-contributed review sites like TripAdvisor and Yelp arouse a herd mentality. Illustration: Mario Rivera

Can you trust TripAdvisor and Yelp, or does ‘wisdom of crowds’ theory fail when applied to online review sites?

  • When it comes to user-contributed review sites, the time-tested theory of collective intelligence fails the grade
  • Just one comment can cause a cascade effect that veers away from the reality, and the fault lies not with technology but humanity
Topic |   Technology

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User-contributed review sites like TripAdvisor and Yelp arouse a herd mentality. Illustration: Mario Rivera
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