The destination board at Munich airport shows cancelled Lufthansa flights. The German airline has refused a refund to a teenager whose flights to and and from Hong Kong for a high school reunion were cancelled because of the coronavirus pandemic. Photo: AFP
Simon Parry
Opinion

Opinion

Simon Parry

Profit-making airlines are refusing refunds – why do they insist on plundering the people’s pockets?

  • Yes, the pandemic has grounded flights. But why should those who have paid for a service not get a refund?
  • Flying against EU law, certain airlines are citing an ‘unprecedented situation’ as a reason for not offering refunds
The destination board at Munich airport shows cancelled Lufthansa flights. The German airline has refused a refund to a teenager whose flights to and and from Hong Kong for a high school reunion were cancelled because of the coronavirus pandemic. Photo: AFP
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