Hotel staff line up to welcome customers. Hotel staff line up to welcome customers.
Hotel staff line up to welcome customers.

How China has mastered customer service (except in high-end hotels)

Hongkonger Cecilie Gamst Berg remembers when all you heard in China was 'mei you' - meaning 'sold out' or 'there isn't any' - and can't get used to today's customer service ethos

Hotel staff line up to welcome customers. Hotel staff line up to welcome customers.
Hotel staff line up to welcome customers.
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