The lobby of the Hilton-operated Waldorf Astoria Shanghai on the Bund, one of the high-end hotels featured in secretly filmed footage showing the horrifying habits of cleaning staff.
Mercedes Hutton
Opinion

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Is a ‘five-star’ luxury hotel experience possible in China? Hidden camera footage suggests not

  • After a video exposing crimes against cleaning at some of China’s top properties went viral, major hotel chains including Park Hyatt, Shangri-La and Waldorf Astoria have issued apologies

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The lobby of the Hilton-operated Waldorf Astoria Shanghai on the Bund, one of the high-end hotels featured in secretly filmed footage showing the horrifying habits of cleaning staff.
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