A yacht hotel with history and mystery in Stockholm’s heart

What are your strategies for accessing and speaking to the UHNWI (ultra-high net worth individual) target customer?

As our consumers are the ultra-wealthy, this is a good question but difficult to answer. As any relevant business would find, it's far from simple to connect with the ultra-wealthy segment because billionaires receive many invitations, contacts and pitches every single day and are selective of whom they speak to and when.

We benefit from a heritage and quality that means strong word-of-mouth from existing clients to their own network. Aside this, we take part in events such as the Singapore Yacht Show as well as specific broker events. These are arranged with yacht brokers, which many may not have heard of but who are specialists in yacht sales. Other successful events are focused around the captains, partly because they deal with boats every day and are very in-the-know, which gives potential buyers an extra note of authenticity and prestige.

In our industry, potential customers can rarely see an ‘example of a finished product’, as of course yacht owners are generally very private and wouldn't want their own yacht to be used in this way. As well as targeted media, we try to be more creative, such as involvement with Design Shanghai to spread our reach. We also work with different partners such as private jets, private brands and fine jewellery brands that are hoping to connect with the same audience.

What are some of the design requirements of customers in Asia compared to the rest of the world?

Asian consumers use their boats in many different ways. For some, they prefer to use it less for exploring distant waters and instead opt for short excursions, like island-hopping nearby, which means that often bedroom space is less important than entertaining space. For others the yacht is a platform for exploring.

An Asian-owned yacht is likely to have a variety of culturally-relevant features, such as customised round tables and rooms for majhong or karaoke. Also, sunbathing is less popular so there’s more indoor, cooler space and less open-air space for laying outside directly in the sun. Interestingly there are other very specific tastes – such as the Asian market prefers a vertical bow, stability, silent running, hosting large groups on board all determine layout and function.

Millennials make their mark at Singapore Yacht Show 2019

With the target Chinese consumer less mature than the yachting demographic in the West, how do they see yachts as a concept?

Chinese consumers are often more business-oriented, and so they purpose the yacht for business needs, which is evident in the design. But, more and more Chinese consumers are actually becoming personally interested in yachting. An example of this is the growing popularity of diving so the yacht can been customised to accommodate dive expeditions.

We see that the use is changing and is becoming not simply a token but about the real status of yachting and an outdoors, adventurous lifestyle. It also has to be said that the Chinese consumers generally prefer bigger yachts – every year the yachts are getting bigger and bigger!

Another development is that under the Belt and Road initiative, the Chinese government has been rolling out an updated marine tourism strategy. This includes broad moves such as hosting the strategic summit for yachting, marine infrastructure and tourism in Hainan. All of these state-approved initiatives, along with the rapidly growing affluence and enormous demand for luxury travel, we are positive in seeing growth in China’s superyacht market.

How much do your customers in China care about the heritage, history and people of your brand, versus the ‘product’ itself?

Chinese consumers do look at brands and respect a brand’s heritage and good reputation. If it’s known to be a reputable brand they will have the feeling of security when entering a new type of purchase or new type of lifestyle; which is how we’ve seen success in the market because of our and trusted long heritage. This need to give security is another reason why we participate in various marketing events and have an official WeChat account, as not only for outreaching communications but all part of demonstrating our history and long-standing reputation in the industry.

Which 10 countries have the most superyachts off their coastlines?

Since entering the market in China and Asia, what key things have you and your company learnt?

You always need to listen to the customer; the industry doesn’t try to educate the owners, instead it’s important to adapt and listen. An additional indoor lounge space or bigger kitchen might seem wildly inappropriate for one owner but absolutely necessary for someone else. Benetti offers customised yachts without ever losing sight of our primary goal of satisfying owners. Especially in Asia, when a request might seem unusual you need to listen to clients, satisfy their requests over time and accept constant challenges because the owner knows what they want. Fully aware that the construction of a custom yacht may take years, during this time we are available if the needs of the owner change, which does happen.

Also, more and more we have found that the Chinese government, especially in Hainan, to be very supportive with regards to promotion and help with the education of local regulations. It’s clear they are making a concerted push to build the image of the area as a yacht destination.

Want more stories like this? Sign up here. Follow STYLE on Facebook, Instagram and Twitter