An Australian army veteran wearing service medals bows his head during a remembrance service on ANZAC Day in 2014. Photo: Reuters

Cold calls: Australia’s after-hours veterans helpline has long wait times, low connection rates

  • The line failed to connect one in every three callers with a counsellor in 2016/17, and had delays of more than three minutes before answering calls
  • The revelations come as advocates warn of a crisis in veteran suicides
Topic |   Australia

TOP PICKS

An Australian army veteran wearing service medals bows his head during a remembrance service on ANZAC Day in 2014. Photo: Reuters
READ FULL ARTICLE