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Associated Press

Fast Retailing, Asia’s largest retailer, said on Tuesday that personal information from more than 460,000 customer accounts for the Japanese shopping websites of its Uniqlo and GU brands may have been leaked through unauthorised access.
The company said the two online store websites were hacked between April 23 and May 10 and the names, addresses, phone numbers and credit card data of 461,091 customers may have been leaked.
There have been no reports of information being used by a third party, the company said.
The incident and the breach was a list-based attack, Fast Retailing said. Such access can happen when customers use the same ID and password combinations on multiple websites.
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Fast Retailing has taken measures to block the unauthorised access and invalidate the passwords of the affected accounts. It also asked all affected customers to reset their passwords to access the company’s online stores.
The casual clothing store operator said identification numbers and passwords previously leaked from other website operators may have been used in the unauthorised access.
“We deeply apologise to our customers and pledge to prevent this from happening again,” said the company in a statement.
How your stolen personal data is sent to the dark web
Consumer data security has become a growing concern for corporations as e-commerce proliferates, with an increasing number of retail and services companies reporting incidents.
Last year, Cathay Pacific Airways and Marriott International were among those reporting that hackers accessed customers’ personal information.
Fast Retailing has been investing heavily to build up its e-commerce operation. Internet sales made up 10 per cent of domestic sales in the first half of the company’s current financial year. It does not disclose the total number of online users.
Additional reporting by Bloomberg


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Affected customers were asked to change their passwords. Photo: Reuters

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The Uniqlo logo is displayed at the company's flagship store, operated by Fast Retailing Co., in Osaka, Japan, on Wednesday, April 11, 2018. Fast Retailing's half-year earnings figures are scheduled to be released on April 12. Photographer: Buddhika Weerasinghe/Bloomberg

The Uniqlo store in Causeway Bay. Photo: Martin Chan

Indonesian workers Warni Lena Napitupulu and Tedy Senadi Putra in Tokyo to demand a meeting with Uniqlo. Photo: Handout.

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A woman shows her avatar displayed on her smartphone at GU Style Studio in Tokyo in November 2018. Kyodo News via Getty Images

Kazumi Yanai at an event in New York City in 2012. Jason Binn/WireImage

Tadashi Yanai, Chairman, President and CEO of Fast Retailing, briefs media on the press conference in Central. 05MAR14

Fast Retailing

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News

Asia

East Asia

Consumer data security has become a growing concern for corporations as e-commerce proliferates
Users’ personal information, purchase history and parts of credit card numbers may have been accessed


Consumer data security has become a growing concern for corporations as e-commerce proliferates, with an increasing number of retail and services companies reporting incidents.


Retailing

Computer hackers

Cybersecurity

E-commerce