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Japan inn apologises for changing hot spring bathwater twice a year

  • The lax measures at Daimaru Besso inn allowed legionella bacteria to breed 3,700 times over the standard limit
  • The facility’s head said it neglected to keep the water hygienic by using enough chlorine as the number of guests dropped during the pandemic

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An onsen at Daimaru Besso in Fukuoka, Japan. Photo: Handout
Agence France-Presse

The head of an upscale Japanese inn apologised on Tuesday for only changing the water in its hot spring bath every six months, allowing bacteria to breed 3,700 times over the standard limit.

Local ordinances stipulate a weekly replacement of the water in which guests traditionally soak naked together after taking showers, with men and women bathing separately.

Makoto Yamada, president of the company that operates the nearly 160-year-old inn, said the facility had neglected to keep the water hygienic by using enough chlorine.

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He “didn’t like the smell” of the chemical, he said at a press conference.

“It was a selfish reason,” Yamada added, describing the lapse as a “wrongdoing that completely disregarded the health of our customers”.

The lax measures at Daimaru Besso inn – where Japan’s emperor Hirohito once stayed – began around December 2019.
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