Japan’s largest airline goes back on promise to honour cut-price premium tickets sold in error

Name: Was Hong Kong’s Kai Tak the world’s scariest airport?
Uploaded: 2023-04-26T01:03:49.000Z
Duration: 9 min 26 s
Description: Was Hong Kong’s Kai Tak the world’s scariest airport?

All Nippon Airways initially said it would honour the premium seats that were sold at rock-bottom prices in a currency glitch last week

One Hong Kong resident had snagged US$250,000 of tickets for US$17,000, including a first-class round-trip flight to the Caribbean for only US$890

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All Nippon Airways’ (ANA) planes at Tokyo’s Haneda airport. Japan’s largest airline has decided to cancel cut-price tickets mistakenly sold because of a currency glitch. Photo: Reuters

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Published: 9:03am, 26 Apr 2023Updated: 9:17am, 26 Apr 2023

Japanese airline All Nippon Airways will not honour the deeply discounted first and business class tickets mistakenly sold in a currency glitch last week, the airline announced.

ANA, Japan’s largest carrier, was selling premium seats at rock-bottom fares on April 19, with many lucky travellers snagging US$10,000 round-trip tickets for just US$300.

While the airline initially told Bloomberg it would honour the price, it has since decided to cancel the bookings.

“For the flights which were erroneously processed, ANA will cancel and fully refund all itineraries,” the carrier said on Tuesday. “ANA will notify each customer affected by the error. We sincerely apologise for the inconvenience, and appreciate your cooperation in communicating with us.”

09:26

Was Hong Kong’s Kai Tak the world’s scariest airport?

ANA had previously said in a statement last week that anyone flying through the end of April would have their fares honoured, but it is not clear if that is still the case.

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