Flights delayed in Malaysia as Kuala Lumpur airport battles systems outage

At least 20 flights, including Emirates, ANA and Malaysia Airlines, were affected after a systems disruption knocked out check-in systems and Wi-fi at Kuala Lumpur International Airport

Malaysia Airports says its technical team is still stabilising the systems, and that 500 staff have been deployed to assist passengers

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Planes are seen on the tarmac at Kuala Lumpur International Airport. Photo: Bloomberg

Published: 12:51pm, 22 Aug 2019Updated: 3:26pm, 22 Aug 2019

As many as 20 flights from Kuala Lumpur International Airport in Malaysia are delayed after check-in and baggage systems were disrupted from Wednesday night.

Affected airlines include Emirates, ANA and Malaysia Airlines.

Both the main and the low-cost KLIA2 terminals were affected by disruptions that brought down the flight information display, check-in counters, baggage handling and Wi-fi connection, Malaysia Airports Holdings Bhd. said in a statement.

The systems were fully functioning by 10:41am on Thursday, save for the flight information display at KLIA2.

AirAsia Group Bhd. CEO Tony Fernandes shared a video showing a long line of passengers trying to get to and from their flights at the KLIA2 terminal, saying it was the worst that he had ever seen. AirAsia is in the middle of a dispute with Malaysia Airports over passenger service charges.

Malaysia Airports did not give a reason for the systems disruption.

The company’s shares declined 0.2 per cent to 8.53 ringgit as of 11:48am in Kuala Lumpur, while the benchmark FTSE Bursa Malaysia KLCI Index gained 0.2%.