Malaysia hotel steps up security after Singapore family says man entered room at 3am

A woman claimed the intruder left after saying he had ‘entered the wrong room’ where she was staying with her husband and toddler

The hotel said there was no evidence of unauthorised duplication of room key cards, adding it launched an investigation into the incident

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KSL Hotel and Resort in Johor Bahru, Malaysia. Photo: Wikicommons

Published: 3:10pm, 18 Nov 2023

A hotel in Malaysia’s Johor Bahru is investigating a claim by a Singapore family that an intruder entered their room at 3am (local time) over the Deepavali holiday weekend.

KSL Hotel and Resort general manager Saraj J said the investigation is ongoing but that there is no evidence of unauthorised duplication of room key cards.

Saraj said that the issuance of room key cards is a security measure that the hotel takes seriously.

The claim over the alleged intruder emerged in a TikTok video posted by a Singapore financial adviser who wished to be known only as Cecilia. The video has since gone viral.

Cecilia, 35, said that she stayed at the hotel from November 12 to 14 in a king superior room with her husband and 21-month-old toddler.

Cecilia said that on their first night, she was awoken by the sound of someone attempting to unlock the door, and was astonished to see a man entering the room.

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