Singer Onew’s Malaysian fans furious after organisers vanish with concert refunds
Some fans had collectively lost around US$4,704 from the unfulfilled tickets after the Kuala Lumpur event was axed
Malaysian fans of a South Korean singer, whose fan meeting in Kuala Lumpur was cancelled, are demanding refunds from the organisers, who they claim have disappeared.
A group, headed by a woman known as Saza, announced that the event featuring singer Onew of the boy group Shinee, titled the “Guess Onew Fanmeeting 2024”, was initially scheduled for July 27. However, the venue was altered before the event was ultimately cancelled.
Fans who bought tickets through an online portal were informed that the refund had been returned to the event organisers.
“We were told that the refund process would begin in August and be fully completed by December. However, we have yet to get any refunds at all.
“In the meantime, the event organiser has continued to conduct events, with at least three we know of since the cancellation of this one,” Saza, who also works as a lawyer, said.
MCA Public Services and Complaints Department head Michael Chong, who organised the press conference for the group, stated that several members had taken the issue to the Tribunal for Consumer Claims and had received a decision allowing them to pursue their refunds.
He added that the group had collectively lost around 20,000 ringgit (US$4,704) from the unfulfilled tickets.