New | Popular Chinese taxi-booking apps leave smartphone-free travellers out in the cold

While millions of internet-savvy Chinese mainlanders benefit from escalating competition between two rapidly-growing taxi mobile applications fighting for dominance in the market, those without smartphones have found hailing a taxi in the street more difficult than ever.

The taxi-booking applications Didi Dache and Kuaidi Dache, backed by internet giants Tencent and Alibaba respectively, are perhaps currently the two most popular apps in China. Recent promotions announcing hundreds of millions of yuan of subsidies for users have prompted a surge in taxi-bookings among the younger generations in big cities.

But several residents in Beijing have told The Beijing News another side of the story. While booking taxis through mobile apps becomes more popular, it has become increasingly difficult to hail a taxi on street, the newspaper reported, citing the experiences of some who complained of being repeatedly ignored by taxis on the road.

“This is mostly because everyone is too busy racing for the online customers so they can enjoy the promotions,” a taxi driver was quoted as saying. When a customer booking enquiry is received by the hundreds of taxi drivers nearby, the first one who accepts the booking must rush to the scene to fulfil the booking or risk being given negative feedback.

“Taxi drivers ought not to be picky about passengers hailing them on the street, but we do have freedom in choosing among different online bookings,” another taxi driver was quoted as saying in the report.