Cathay Pacific and Dragonair staff awarded for making skies friendlier
Yesterday, Joan Ng's kindness was rewarded. She was one of 29 recipients of the airline's Betsy Awards, which are given to Cathay Pacific and Dragonair staff to recognise their dedication
When Joan Ng Yuen-yee looked into the nervous eyes of an elderly passenger, her heart went out to her. Their Taipei-bound flight had to turn back to Hong Kong because of bad weather, and the woman was suffering from very low blood pressure and a nosebleed.
"I tried to comfort her," said Ng, a Cathay Pacific customer services officer. In March last year, after the flight landed, she went with the woman to hospital in Hong Kong and stayed with her for more than 10 hours, showing her family photos and buying her food.
"She took my hand and thanked me. I was so happy," she said.
Yesterday, Ng's kindness was rewarded. She was one of 29 recipients of the airline's Betsy Awards, which are given to Cathay Pacific and Dragonair staff to recognise their dedication and acts of extraordinary service.
Now in their 10th year, the awards were presented yesterday at the airline's airport headquarters by chief executive Ivan Chu Kwok-leung and chief operating officer Rupert Hogg, along with Dragonair chief executive Algernon Yau Ying-wah.
"All 29 awardees have done acts of service that have gone well beyond their call of duty," Chu said. "They are the best in the world, and we're here to cheer them."