The traditional taxi industry has conceded it is failing to serve customers properly, as dissatisfied customer complaints surge - covering everything from rudeness to refusing a fare. Photo: K. Y. Cheng

Surge in complaints against Hong Kong taxi drivers as passengers complain of rudeness, overcharging and hire refusals

Rise in rudeness, overcharging and hire refusals as rivals Uber move in

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The traditional taxi industry has conceded it is failing to serve customers properly, as dissatisfied customer complaints surge - covering everything from rudeness to refusing a fare. Photo: K. Y. Cheng
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