Waiter, there’s a cockroach on my bun: diners horrified by insect encounter at Hong Kong dim sum restaurant
Angry customer shares photo of bug on Facebook, says he is unhappy with how staff at The Grand Hall in Wan Chai handled matter
A diner was horrified when a cockroach fell from his co-worker’s steamed bun at a Hong Kong dim sum restaurant.
Management trainer Vic Lam was attending a colleague’s farewell dinner at The Grand Hall in Harbour Road, Wan Chai on Wednesday when another colleague made the unwelcome discovery.
Lam, 30, said he complained to the restaurant manager, who replaced his colleague’s plate with a clean one and promised them Chinese tea on the house.
Not satisfied with this response, Lam shared a photograph of the cockroach lying next to his colleague’s bowl on Facebook with the caption: “This is what I found from Wan Chai Grand Hall restaurant. Feeling pissed off.”
He said he planned to post a damning review of the eatery on popular restaurant review website Openrice.com, where it currently has 16 positive reviews and six negative ones.
Lam and his 14 colleagues spent a total of HK$1,250 on their lunchtime spread.
He told the Post: “When one of my colleagues picked up one of the sweet steamed buns, the cockroach fell into her bowl.”
“I was shocked because it wasn’t a small one,” he added.
Lam said the group was more angry about the way the restaurant handled the matter than about the cockroach itself.
“We reported it to the manager. He changed her plate then said he would waive our tea charges!” he said, adding that the incident was especially dreadful as the colleague who discovered the insect was seven months pregnant.
One of the restaurant’s managers told the Post that its staff had resolved Lam’s complaint, and he “seemed to be fine” following the incident.
He said the restaurant’s dim sum makers had been asked to re-steam the kitchen’s bamboo racks, where he believes the cockroach may have been hidden, in a bid to prevent similar incidents.
Additional reporting by Laura Ma
