Water slides ‘not slippery enough to prevent crashes’ at Hong Kong event, say customers who waited two hours for 20-second ride

PUBLISHED : Monday, 24 August, 2015, 11:54am
UPDATED : Monday, 24 August, 2015, 9:20pm

Unhappy customers are demanding refunds from a Hong Kong water event, complaining of long queues and slides that were not as long as advertised or slippery enough to prevent people crashing into each other.

Slide the City Hong Kong, which opened on Saturday at the Kai Tak cruise terminal, features “live music, food, drinks, water, and … the biggest slip and slide ever to hit asphalt”, according to organisers.

However, posting on a Facebook page called “Slide the Sh**ty Hong Kong”, disgruntled visitors complained of two-hour queues to ride a slide which takes just 20 seconds to descend.

Others said a HK$480 “night slider” package allows participants to slide unlimited times from 5pm to 10pm, but organisers stopped the queue at around 9pm on Saturday.

Only half of the slide has a sloped surface and there was not enough water to keep it slippery, some posters to the page, which had attracted 294 guests by 11am, said. Many participants stopped mid-slide and sometimes people crashed into each other, they added.

“What a shame of an event! I paid for a triple slide, but ‘enjoyed’ only one,” wrote Olivia Schiltz, on Slide the City’s official Facebook page. “With more than 2 hours queue how was it possible to do the 3 slides? One thing is sure: NEVER AGAIN! Please refund!”

Organisers boast the event features a 300-metre long vinyl slide but another participant, Wesly Ng, wrote: “Hong Kong’s [slide] isn’t even 150 metres long. The queues were horrible, [the organisers] sold tickets for crazy money, there were too many people.”

Some participants said they would complain to the Customs and Excise Department and Consumer Council about the event’s alleged poor management.

The organiser sold 14,000 tickets for the three-day event. According to its website, there will be no refund after sale, unless the event is cancelled by the organiser, not due to weather or factors outside their control.

Since it started in the United States last year, Slide the City has toured countries including Britain, Canada, Japan and Australia. This year, the event came to Asia, visiting South Korea, Singapore, Thailand, Indonesia, and Malaysia in addition to Hong Kong.

The event ends today. The organiser has been contacted for comment.