Consumer Council chief executive Gilly Wong Fung-han advised customers to go to Samsung customer service centres if they encounter problems in refunding their phonesgetting a refund for their phones through Samsung’s hotline or online inquiry channel. speaks during a Consumer Council press conference in North Point. 14SEP16 SCMP/Photo: David Wong Consumer Council chief executive Gilly Wong Fung-han advised customers to go to Samsung customer service centres if they encounter problems in refunding their phonesgetting a refund for their phones through Samsung’s hotline or online inquiry channel. speaks during a Consumer Council press conference in North Point. 14SEP16 SCMP/Photo: David Wong
Consumer Council chief executive Gilly Wong Fung-han advised customers to go to Samsung customer service centres if they encounter problems in refunding their phonesgetting a refund for their phones through Samsung’s hotline or online inquiry channel. speaks during a Consumer Council press conference in North Point. 14SEP16 SCMP/Photo: David Wong

Hongkongers who purchased Galaxy Note 7 can get full refund from Samsung

But South Korean company, which suspended phone sales after reports of the device exploding, will make the transaction only upon customers’ requests

Topic |   Consumer protection in Hong Kong
Consumer Council chief executive Gilly Wong Fung-han advised customers to go to Samsung customer service centres if they encounter problems in refunding their phonesgetting a refund for their phones through Samsung’s hotline or online inquiry channel. speaks during a Consumer Council press conference in North Point. 14SEP16 SCMP/Photo: David Wong Consumer Council chief executive Gilly Wong Fung-han advised customers to go to Samsung customer service centres if they encounter problems in refunding their phonesgetting a refund for their phones through Samsung’s hotline or online inquiry channel. speaks during a Consumer Council press conference in North Point. 14SEP16 SCMP/Photo: David Wong
Consumer Council chief executive Gilly Wong Fung-han advised customers to go to Samsung customer service centres if they encounter problems in refunding their phonesgetting a refund for their phones through Samsung’s hotline or online inquiry channel. speaks during a Consumer Council press conference in North Point. 14SEP16 SCMP/Photo: David Wong
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