Hongkongers want e-payment in cabs, even if they have to pay the fees, study finds
Results show room for overall improvement, while passengers bemoan lack of Wi-fi or phone chargers in cars
More than half of Hongkongers would be willing to pay extra for electronic payment options in taxis, according to a survey by a taxi union
But current laws would now allow that, the union chief said.
The Taxi Council, which oversees 17 taxi drivers’ and owners’ groups, commissioned a survey on passenger satisfaction from August to this month and found more than half of 1,216 respondents were willing to pay service fees that come with e-payment. Less than 20 per cent said they were reluctant.
The study also revealed passengers were most dissatisfied with a lack of on-board equipment like credit card payment systems, phone chargers and Wi-fi, with a satisfaction rate of 2.84 out of five for that aspect of the cars.
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The average satisfaction rate for taxis overall was a moderate 3.5 out of five.
Council chairman Hung Wing-tat said, regardless of what consumers wanted, “current legislation is the main obstacle” to bringing in added services.