(From left) Timothy Ng, an executive director at Ocean Park Hong Kong; Pilar Morais, chief executive officer, CHI Residences; the Post’s Harminder Singh; Vivian Lo, a general manager at Cathay Pacific Airways and Tim Alpe, chief operating officer, attend the Post’s Game Changers conference on Tuesday. Photo: Xiaomei Chen

Robotics, virtual reality and smart chips key to luring tourists but don’t lose human touch, Game Changers forum told

Advancements crucial to enticing younger tourists, but industry insiders warn against taking warmth out of hospitality

Topic |   Game Changers

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(From left) Timothy Ng, an executive director at Ocean Park Hong Kong; Pilar Morais, chief executive officer, CHI Residences; the Post’s Harminder Singh; Vivian Lo, a general manager at Cathay Pacific Airways and Tim Alpe, chief operating officer, attend the Post’s Game Changers conference on Tuesday. Photo: Xiaomei Chen
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