Travel agency at centre of missing Christmas flights fiasco makes commitment to refund passengers
Peya Travel has been asked to sign agreement with Philippine consular officials to give back money after the company booked customers onto flights that did not exist
The Hong Kong travel agency blamed for taking money from foreign domestic helpers and failing to book their flights home is expected to announce a commitment to fully refund affected customers, the Post understands.
Shedding light on the fiasco that saw hundreds of workers booked onto flights that did not exist, Peya Travel managing director Rhea Donna Boyce met with Philippine consular officials on Thursday to explain her side of the story.
Diplomats believe up to 1,000 customers, mainly foreign domestic helpers, were affected by missing flights, a situation that began last Sunday. Since then, the travel agent had said nothing about giving money back to customers.
“They are making a commitment to refund [customers],” Roderico Atienza, deputy consul general and acting head of post, told the Post, referring to Peya Travel.
“They have given us their word. We asked them to sign an undertaking, committing themselves to the actions they were taking they were going to do.”
The time it will take to refund customers was unclear, however.