Operators of the former public funeral home in Hung Hom have lashed out at the Food and Environmental Hygiene Department for not telling them the 37-year-old facility was in such bad shape before they took it over three years ago. Plagued by flooding and cracks, the Grand Peace Funeral Parlour's operator accused the department of ignoring its concerns and breaching "contractual obligations" to conduct maintenance on structural damage at the site before handing over the premises. The operator also said it was not told of how badly construction work on the Sha Tin to Central MTR link would affect the building. Manager Rebecca Ip Yuen-yee said hammering at the MTR site late last year made the building shake. She believed the hammering was responsible for cracks that started to appear in ceilings and walls, allowing rainwater to seep through and cause flooding. "Some of our clients asked why there was such shaking," Ip said. "This was embarrassing for us. This has affected our business." The air conditioners were also beyond repair. Ip said repairs had already cost more than HK$3 million and were affecting the company's operations. "The defects are structural problems which could not be fixed by our in-house maintenance staff," she said. The company is demanding a formal meeting with the department, ideally with an independent third party to inspect the structural problems. "We had many meetings with MTR, but the [department] failed to appear every time," said Peter Ng Kay-kwok, of Grand Peace Group Holdings, the company that operates the parlour. Designated in 1983 and formerly known as the Hung Hom Public Funeral Parlour, management of the home in Cheong Hang Road was transferred to private hands in 2002. South China Memorial Park & Funeral Service, a company associated with Grand Peace, obtained the rights to operate the home for five years in 2012 at a fixed rent of HK$278 million. The department said the condition of the building was made known to Grand Peace before tendering. And all bidders were informed of the MTR project as early as 2011. A spokesman said: "According to the terms of operation agreement, the [operator] is responsible for all repair and maintenance works."